Frequently Asked Questions

What Countries Does MyTravelPal Work In?


MyTravelPal works in over 200 countries around the world - you can find a list of compatible countries here. Please note that the main countries that MyTravelPal will NOT work in, are South Africa, Israel, parts of India, and Switzerland




What Plug Types Can MyTravelPal Plug Into?


MyTravelPal can be plugged in to plug types A, B, D, E, F, G, I, K, and O. This is related to what countries you are travelling to and includes most commonly visited countries such as USA, China, Australia, most of Europe, Argentina, Japan, Mexico, New Zealand, etc. You can NOT plug MyTravelPal into plug types H, J, L, M, N




What Plug Types Does MyTravelPal Accept?


MyTravelPal can accept plug types A, B, C, E, F, G, I, J, L, N and O plugs. This is related to the devices you want to use with MyTravelPal, or in other words, where you are from. It can NOT accept plug types D, H, K, M




How Do I Use MyTravelPal In Europe?


The front part of MyTravelPal has a removable Europe adaptor - simply pull it out with your hands and plug it in the wall to use the AC outlet. If you would like to use it for USB charging, you can plug the European adaptor in the back of the adaptor as shown in the instructions, or by following the picture instructions here. Please note, when using the European plug, you can not use the AC outlet and USB ports at the same time, it has to be one or the other.




How Do I Use MyTravelPal In Japan or countries that use the Type A plug?


Simply set MyTravelPal to the 'US' configuration, and then unscrew the grounding pin with your fingers as shown here




How Long Will It Take For The Adaptor To Be Shipped To Me?


We aim to ensure that all orders are dispatched the same day that they are placed, delivered in 2-5 working days to a UK address. For international orders, we aim to deliver within 5-7 working days.




What Is Your Returns Policy?


If you're not happy, then neither are we! We have a 30 day money back guarantee - if you're not happy, just return MyTravelPal back to us within 30 days and you will get a full refund




How Do I Get In Touch?


You can email us on hello@mytravelpal.org





NEED HELP ORDERING OR HAVE A QUESTION?

Email hello@mytravelpal.org and we will aim to respond to you within the day!

 

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